LYRAVALON Refund Terms

Welcome to LYRAVALON. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience. Please read our refund policy carefully to understand your rights and obligations.

1. General Refund Policy

LYRAVALON offers refunds under specific conditions outlined below. All refund requests are subject to validation and approval at the sole discretion of LYRAVALON.

2. Eligibility for Refunds

1. The product must be returned within 30 days from the date of purchase.
2. The product must be in its original condition, unused, and in the original packaging.
3. The customer must provide a valid proof of purchase from LYRAVALON.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Personalized or custom orders
• Items on sale or promotion

4. Refund Process

To initiate a refund, please contact our customer service team at [email protected] with your order details and reason for the refund request. Our team will guide you through the process.

5. Refund Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

6. Late or Missing Refunds

If you have not received your refund within the stipulated timeframe, please first check with your bank or credit card company. If you have done this and you still have not received your refund, contact us at [email protected].

7. Changes to the Refund Policy

LYRAVALON reserves the right to modify this refund policy at any time. Any changes will be communicated on our website and will become effective immediately upon posting.

For further inquiries, please reach out to our customer support team. Thank you for choosing LYRAVALON.